alfrednet designs and deliver complex telephony solutions. Our expertise covers solution design, implementation and most important, integration, as we always develop integration layers with customers' third party systems.
At alfrednet, we deal with several telephony solutions and here's a short list of solutions we deliver:
- IVR (interactive voice response) - we design and deliver complex IVR platforms that we usually integrate with client's third party systems such as databases, CRMs and more. Our solutions withstand different communication channels from tens to hundreds of simultaneous lines. In addition, we can use different integration methods (for example CTI layer) with client's telephony environment provided by world leading vendors such as Alcatel-Lucent, Avaya, Cisco, Siemens and more. Applications are unique and complex, and our experienced team of engineers and solution architects support customers in designing the IVR tree architecture and will easily develop the integration layers with client's existing infrastructure and third party applications. In addition, we use number-to-speech, text-to-speech, speech recognition engines, so that the platform to automate the interaction process between end-user and back-office and 3rd party databases.
- IP PBX - we design, develop and deliver IP telephony switches based on open source software applications such as Asterisk and using different types of telephony cards for TDM connections. This allows deployment of telephony using the organization's IP network infrastructure and easily connect different branches in a multi-site architecture. IP PBX solutions that we provide can easily adapt to any PSTN line (analog, ISDN PRA, BRA, and VoIP) and accept IP desk-phones and soft-phones.
- IP Contact Center - our development team has succeeded to design a complex Contact Center solution based on open source switching software. Our solutions cover both inbound & outbound and can be customized based on user's requirements and can withstand lots of features and functions usually required in any complex contact center such as ACD, IVR, recording, skills based routing, dialer and more. alfrednet's IP contact center solution can be easily customized and integrated with other 3rd party applications such as CRMs, external data bases and more. We can adapt to any process requirement related to database access for read/write purposed and our team can easily develop an interaction layer such a webservice.
- Call Billing - we have a proven experience is designing and implementing call billing solutions. These solutions are dedicated for BPO contact centers, telephony providers, public and private companies and more. The solution consist of hardware and software modules and can easily assimilate any pricing (tariffs) scenarios, connects with almost any telephony PBX, uses its own buffers for data protection and provides comprehensive reporting tools for accurate billing.
- Telephony hardware - it is not in our scope to deliver hardware (or products) as Alfred Net is a solutions provider and systems integrator but it shall be understood that hardware is also a part of any solution that we design and deliver. There are situations, such in telephony where a piece of hardware is the element that is enough to do the job. Anyway, we can deliver a wide range of telephony hardware such telephony boards, telephony gateways, signalling board and gateways that withstand various telecommunications scenarios.