Support & Maintenance

Support & Maintenance

As most of our deployed solutions serve mission-critical operations, we are aware about the severity of a system downtime despite of QA/QC policies and procedures. Therefore, our support & maintenance services are design to withstand different SLA levels based on severity levels, response and resolution times.

We guarantee that the delivered solutions are working every day. Our service and maintenance engineers are available 24/7 ensuring support and service activities for our customers.

Our support & maintenance services cover:


  • Warranty Services
  • Preventive & Corrective Service
  • Software Maintenance & Updates
  • Technical & Operational Support
  • Intervention Services
  • Systems Restore Services
  • Technical & Operational Training
 
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alfrednet s.r.l.

30th Virgiliu Street, Bucharest, 010881
+40 (21) 3181108
office@alfrednet.com

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